Marketing Management
We’re all CMOs and CIOs today…
Last month, CMO.com published a terrific interview with Lisa Arthur, the CMO of marketing technology firm Aprimo, “We’re All CMOs and CIOs.” Here are a couple of excerpts (emphasis added is my own): “The first truth is that most global companies express their fundamental business strategy through IT, and customer experience falls into that,” stated Lisa. “At the same time, business success today is more about marketing than ever before. And marketing is executed through …
Chief Content Officer meets marketing technologist
The latest issue of Chief Content Officer magazine has just been published, featuring an article by yours truly: Rise of the Marketing Technologist. Although the gist of the piece is already well-known by readers of this blog — from posts such as my marketing technologist presentation at Search Insider Summit last year — the story of how marketing’s DNA is changing continues to be refined and expanded. I was thrilled that CCO magazine felt that …
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CEOs rank technological factors higher than CIOs
I recently read the report from the 2011 IBM Global CIO Study, the result of “face-to-face conversations with more than 3,000 chief information officers worldwide.” Frankly, it read a little more like an IBM sales brochure than an objective research report — kind of light on actual data. But I did find one semi-quantitative diagram to be particularly intriguing: In a study last year, IBM asked CEOs to rank the impact of external forces on …
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Put strategy and creative ahead of marketing technology
Where should marketing technology live in the marketing organization? I agree with Forrester’s recommendation of creating an office of marketing technology within the department — headed by a marketing CTO or chief marketing technologist, reporting to the CMO. (For smaller companies, that “office” might consist of a single marketing technologist with many hats.) But what should be marketing technology’s relationship to the rest of the marketing team? The above diagram proposes one possible structure: Leadership …
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5 Strategies for Business, Life and Really Hard Math Problems
These are remarks I’m delivering today for the Phi Beta Kappa induction ceremony at my alma mater, the School of General Studies at Columbia University. Since these five strategies come in handy in my work nearly every day, I thought I share them here as well. When I arrived at Columbia, a 30-year-old software entrepreneur with a chip on his shoulder about never finishing college, I was pretty fearless. Tackle art history, no problem. Learn …
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Forrester: Establish a marketing technology office
A recent Forrester report on Understanding The Marketing Technology Buying Process (which is also available from Neolane) had a few exciting revelations. Their survey of 137 customer intelligence professionals — whom they see as a new breed of marketer — showed that marketing is now starting to lead the buying process for marketing technologies. I know, that probably sounds obvious — marketing leading marketing technology decisions. It’s like asking who’s buried in Grant’s Tomb? But …
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From marketing specialties to marketing mash-ups
Written version of my Search Insider Summit presentation today: In the beginning, there was marketing. Simply marketing. Then, in the era of Mad Men, the marketing universe split in two. Suddenly, we had brand marketing, building a brand image, a position in the market — marketing above the fray. Versus direct marketing, right down in the frothy fray of persuading individual prospects to do something, the origin of calls-to-action and conversion rates. Specialized galaxies of …
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Lobbying for marketing technologists outside IT
Last month, the IT Services Marketing Association published an interview with me, Do You Need a Chief Marketing Technologist? (Note: the article is free for ITSMA members, but $195 for everyone else.) Although I’ve made the case for a chief marketing technologist several times before on this blog (my original post, my Search Insider presentation, and my Pivot presentation), the ITSMA interview had some great discussion and pushback on whether marketing should have its own …
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An inspiring case of IT-marketing governance
I have to share an inspiring IT-marketing experience with you. I’ve advocated before that IT doesn’t need to own and implement all technology in an organization in order to provide valuable guidance and oversight. Instead, the CIO can provide governance on independently operated technology projects much in the same way that the CFO provides financial governance for other departments — while still letting those groups wield their budgets without micromanagement. Or, more broadly, how the …
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