The following is a guest post by Tony Byrne, founder of Real Story Group, an independent analyst firm that evaluates technology vendors and delivers hard-hitting research and advice. RSG only works on the “buy” side to advise enterprise tech decision-makers, and never works for vendors. Tony will be running a workshop and a series of presentations in the MarTech Theater at MarTech next week. From a technology perspective, many of us focus intently on martech … Continue reading The New Omnichannel Stack Reference Model from Real Story Group