The Customer Experience Operating System (CX-OS)

The Customer Experience Operating System (CS-OX)

The following is a guest post by Gerry Murray, research manager for IDC’s CMO Advisory service and a popular speaker at the MarTech conference. All images in this post are courtesy of IDC. In the early days of the martech industry, every application had to be a standalone solution. In addition to the execution environment […]

6 marketing clouds walk into Dr. Watson’s psychology lab at MarTech

Salesforce Marketing Cloud Analyzed by IBM Watson

One of the more amusing moments at MarTech Europe in London was when Jeremy Waite — currently a strategic marketing evangelist at IBM, but previously with Salesforce Marketing Cloud and, before that, Adobe Marketing Cloud — presented the results of an experiment he conducted with IBM Watson. To answer the question, “Why Are All Marketing […]

Odds are your marketing stack is way bigger than you think it is

Marketing technology stacks on your website

As a rule of thumb, people wildly underestimate the number of marketing technologies they have deployed in their organization — sometimes by a factor of 2X, sometimes by a factor of 10X or more. “We use 2-3 marketing technologies,” they might answer in a survey, when in truth, they use more like 20-30 products from […]

Want to learn the truth about marketing technology stacks?

CEB Marketing Technology Study 3

I do. As do the researchers at the CEB Marketing Leadership Council, who have put together the most comprehensive marketing technology survey I’ve ever seen. It asks participants about every category on the marketing technology landscape: Have you adopted or plan to adopt a solution? When? Is it a point solution or part of a […]

Consolidating point solutions with a hub in your marketing stack?

Marketer Satisfaction: Suites vs. Point Solutions

The following is a guest opinion piece by Josh Dreller, VP of product marketing at 4C. Note that 4C could be characterized as a provider of “point solutions” themselves, so this opinion is aligned with their business. But as I aruged in defense of marketing technology point solutions a few years ago, consider the inverse […]

2 terrific #MarTech talks on the rise of AI in marketing

Cognitive Marketing

One of the hottest topics in marketing technology today is the rise of artificial intelligence (AI), machine learning, and cognitive computing in marketing. If you’re wondering about the difference between those three terms, well, my feeble attempt at delineating them is this: machine learning is a subset of AI (which broadly applies to computers doing […]

Think my marketing tech landscape is too big? It’s missing 1,900 firms

5,700 Marketing Technology Companies

Whenever I disclaim that my gigantor marketing technology landscape graphic is only a “representative sample” — that there are actually many more martech companies out there than I’ve been able to discover and include — I get the sense that most people consider it simply fine print. “Sure, Scott, you’re disclaiming that so as to […]

Microsoft buys LinkedIn: the largest martech acquisition in history?

Vertical Competition in Marketing's Digital Channel

Last week, Microsoft announced that it was acquiring LinkedIn for a whopping $26.2 billion. This is the largest acqusition in Microsoft’s history — over three times the size of its acqusition of Skype for $8.5 billion in 2011 — and one of the largest in the history of the digital age (we’ll graciously look past […]

Big deals for Marketo and Demandware, but what do they mean?

Marketo

REMINDER: don’t miss the upcoming INAUGURAL EPISODE of chiefmartecTV live with David Raab this Friday, June 10 at 2pm EDT. Last week was a big week for marketing technology M&A news. Two billion-dollar M&A deals: Marketo was acquired by private equity firm Vista Equity Partners for $1.79 billion and Demandware was acquired by Salesforce for […]

The disruptive effects of accelerating waves of marketing technology

Accelerating Waves of Marketing Technology Innovation

STAY TUNED at the end of this post to learn about the upcoming INAUGURAL EPISODE of chiefmartecTV, which will be covering this topic with David Raab on June 10. I recently participated in a book discussion at the Atlanta Tech Village with Sangram Vajre, the energetic CMO of Terminus, talking about waves of innovation in […]