Martech companies talk customer-centricity, but can they be customer-centric?
A ton of marketing technology is sold today as the solution to delivering better customer experiences. Of course, martech doesn’t automagically create great customer experiences any more than a food processor automagically makes you a great chef. It depends on how you wield it. And, frankly, the most important elements of customer experience have nothing to do with technology at all. They have to do with the choices a company makes about how to treat …
Martech companies talk customer-centricity, but can they be customer-centric? Continue Reading »