Scott Brinker

Two trends, each racing forward, that have the potential for disastrous collisions: The need for truly customer-centric organizations in a fully connected world. The use of algorithms, predictive analytics, and big data to optimize everything. In many cases, these can be synergistic. But some are train wrecks. I experienced just how badly those two things can clash first-hand this week, when the Westin Cleveland Downtown reneged on my supposedly prepaid reservation at Content Marketing World. …

Predictive analytics and customer experience can be a dangerous mix Continue Reading »

Wow. Where do I begin? The inaugural MarTech conference that took place last week was, at least for me, nothing short of an extraordinary experience. I am so immensely grateful to all of the speakers, sponsors, producers, advisors, and — above all — attendees who came together for two special days to celebrate the epic collision of the two worlds of marketing and technology. Thank you! But, wow, my head is still spinning. From the …

5 things that amazed and inspired me at #MarTech Continue Reading »

As this post goes live, the inaugural MarTech conference will have started. About 400 of you are here at this sold out event — and let me say, I am thrilled to be here with you. For the rest of you, I wish you were here — and I’d like to share with you my opening remarks for the event, marking this milestone in our emerging profession. I started this blog over six years ago, …

The inaugural #MarTech begins, wish you were here… Continue Reading »

To paraphrase Forrest Gump, “Marketing technologists are as marketing technologists do.” Or maybe that would be Forrester Gump? (Or Gartner Gump?) Pardon the slightly silly intro. I’m a little giddy here on the eve of the inaugural MarTech conference. Whether you’re coming to MarTech or not, here’s an opportunity to participate in a crowdsourcing exercise for our community that will help us shed more light on the emerging profession of “marketing technologists” — and be …

What does a marketing technologist actually look like? Continue Reading »

This has been a banner year for marketing technology — and marketing technologists — being recognized as an integral part of modern marketing. Featured articles in the Financial Times and Harvard Business Review, both true mainstream business publications. The launch of the MarTech conference, taking place in Boston next week, which has completely sold out. And I’d now add the publication of a new book, The Marketing Performance Blueprint: Strategies and Technologies to Build and …

Modern marketing is for underdogs and innovators — and marketing technologists Continue Reading »