Yesterday, I had the privilege of presenting at the FWD:B2B Marketing and Technology Conference organized by Godfrey, one of the world’s leading B2B marketing agencies, along with several of my heroes in digital marketing, including Michael Brenner and Paul Gillin. My topic was “the epic collision of marketing and technology,” which is admittedly a hyperbolical […]
The epic collision of marketing and technology Read More »
CEOs have come to recognize, more than ever, that disruptive technology poses the single biggest existential threat to the future of their businesses. Or, on the optimistic side of that coin, it promises tremendous opportunity for them to capture new ground. IBM recently released their latest global C-suite study — The Customer-activated Enterprise — and
CEOs look toward disruptive technology more than CMOs Read More »
The funnel model of marketing and sales doesn’t reflect reality very well. We know this. Buyers don’t proceed in lock-step fashion down a pipeline. They never did, actually. But the wide-ranging journeys of exploration that buyers can take today on the web have only exacerbated the disparity between the model and reality. This more realistic
Fire the funnel — 5 stages of the real buyer’s journey Read More »
We can learn a lot by watching how a revolution moves from one profession to the next. When it comes to rapid prototyping and adaptive development, as a result of digital technologies, the software industry naturally led the way. The very technology they invented helped change the way they work. So, while the early days
Ripples from software, to marketing, to manufacturing Read More »
Bob Lord and Ray Velez, respectively the CEO and CTO of digital agency Razorfish, teamed up to write a book on the intertwining of marketing and technology. It’s called Converge: Transforming Business at the Intersection of Marketing and Technology. How could I not love such a book? Actually, Bob Lord is now the former CEO
Front row to the merging of marketing and technology Read More »
You can imagine that being the CIO at Google could be a pretty tough gig. The whole company is teeming with super smart engineers. A large number of them are under 30 millennials who are famously opinionated. The culture encourages this and thrives on independent initiatives. And experimental techno-Petri dishes surely sprout around every corner.
3 important lessons for marketers from Google’s CIO Read More »
If there’s one overarching takeaway from a recent survey of B2B marketing executives, it’s the one at the top of the chart above: 96% agree that the pace of change in technology and marketing will continue to accelerate. It’s been the recurring theme this year — the biggest change that marketers are facing is the
Marketing and technology changes continue to accelerate Read More »
If you were going to pick a representative image of marketing automation, it would surely be one of these flow-like diagrams: If a customer visits this page, then send this email — if they’re a qualified lead — else wait 2 days and send them this other email — if we know their email address
Most marketing automation is really experience design Read More »
Last week, Bank of America suffered brand damage with an automated social media bot. Their intent was good: to automatically detect tweets that mentioned the bank and reach out with an invitation to help. But their algorithm was unable to distinguish between a routine customer service situation and a brand nightmare protest. The result —
Robots vs. marketers: the algorithmic marketing matrix Read More »
Jeff Ogden, host of the popular video series Marketing Made Simple TV, interviewed me for his latest show on the convergence of marketing and technology: (Apologies that the audio and video are a little out of sync — apparently a bug in the recording by Watchitoo that they’re fixing for subsequent shows.) We discussed topics
Convergence of marketing and technology interview Read More »
