You are what you don’t automate
“You are what you don’t automate,” one of ion’s engineers commented in a meeting the other day. It was in the context of a series of time consuming, manual steps that had to be done for a particular task. He attributed the adage to super-programmer Jeff Atwood, although I’ve not been able to find the reference. It struck me as a brilliant way to frame the challenge of marketing automation. See, in software engineering, most …