Marketing Management

Caron Carlson, editor of FierceCIO, just posted Letting Marketing Handle Its IT, Part 2, continuing the discussion started last week. (See my post on governance vs. management in marketing technology.) Caron highlights some of the comments left by readers to part 1 and draws her conclusion in the last two paragraphs of this new editorial: A comment by CIO Christine W. sums it up well. In her company, she writes, all technologies require her approval …

IT dictators in an age of marketing democracy Continue Reading »

My recent article in InformationWeek — on why the marketing technology genie isn’t going back into the IT bottle — has stirred a few lively responses. Caron Carlson, editor of FierceCIO — got to love that name, especially walking into a debate about the future of marketing technology — responded with an editorial to her readers, Are you ready to let marketing handle its own IT? One of her concerns is my suggestion that, while …

Governance vs. management in marketing technology Continue Reading »

InformationWeek just published a guest article of mine, Why Marketing Should Run Its Own Technology. While I’ve been advocating greater technology leadership to marketers for a while, this is my first attempt to “reach across the aisle” and make my case directly to the IT community. Always up for a lively conversation, I don’t pull any punches, describing three structural differences in this new era of technology-driven marketing that I believe will limit IT’s ability …

Why the marketing technology genie isn’t going back into the IT bottle Continue Reading »

Earlier this week I had the honor of presenting at Pivot, a new conference in New York City hosted by Chris Shipley (see 5 reasons to be excited about Pivot). My talk: The Case for a Chief Marketing Technologist. It sparked a number of interesting conversions, both at the conference and around a wonderful article that was written about it on Mashable, Should Your Company Have a Chief Marketing Technologist? I’ll follow up on some …

Advocating marketing technology leadership at Pivot Continue Reading »

It’s been a great few weeks for the “chief marketing technologist” meme: the CMO Strategy editorial in Advertising Age, an article in Marketing Sherpa, and an amazing post by Mitch Joel of Six Pixels of Separation — which spurred a lively discussion in its comments! — with follow-up mentions by Eric D. Brown, Steve Johnson of ProductMarketing.com, SmallBizTechnology.com, IAB SmartBrief, two mentions (one, two) on CMO.com, and a ton of comments on Twitter. First and …

Marketing technology shouldn’t be divided in two Continue Reading »

The CMO Council and Accenture just released a new report, Driving Revenue Through Customer Relevance: Aligning the CMO and CIO to Achieve Agile Intelligent Marketing. We should start by noting that Accenture makes its money through IT consulting. Based on the executive summary I reviewed, it strikes me as less of a blueprint for the future so much as a contentious relationship counseling session. The report begins with a noble goal: The CMO Council believes …

Align or redefine the CMO and CIO? Continue Reading »

Advertising Age just published an article of mine, The Case for a Chief Marketing Technologist, in their CMO Strategy section. This is a sneak preview of the session I’ll be presenting at the Pivot conference in a few weeks. The article begins with a refrain that is familiar to readers of this blog: We have entered a Golden Age of marketing technology. There are now thousands of software applications built for nearly every aspect of …

CMO Strategy: Establish a Chief Marketing Technologist Continue Reading »

“Technology is just a tool.” This is a popular refrain in discussions around marketing technology. Marketers invoke it as a way to emphasize the marketing over the technology. And IT invokes it as a way to categorize marketing technology as the same as any other kind of technology. Since marketing and IT are both a little uneasy about the explosion of marketing software, it’s a nice bromide. I agree that technology is just a tool. …

Technology is just a tool… but are you skilled with it? Continue Reading »

When I heard that Chris Shipley was producing a new conference focused on the modern dynamics of brand marketing, I was instantly intrigued. First of all, it’s a terrific topic. While other events have tackled aspects of this — such as a plethora of social media events or shows on state-of-the-art advertising — I believe there has been an unfulfilled need for a more holistic, strategic and integrative view. This is the promise of Pivot, …

5 reasons to be excited about Pivot conference Continue Reading »

As marketers adopt more and more marketing technology in their work, particularly cloud-based applications, with many choices and many different opinions about what software is best for a particular purpose, the question arises: To what degree should marketing applications be centralized or standardized within an organization? This question usually arises from the bastions of the besieged IT department that pictures many different marketers buying many different software packages on their own, all willy-nilly in the …

Should marketing technology be centralized? Continue Reading »