The CMO Council and Accenture just released a new report, Driving Revenue Through Customer Relevance: Aligning the CMO and CIO to Achieve Agile Intelligent Marketing. We should start by noting that Accenture makes its money through IT consulting. Based on the executive summary I reviewed, it strikes me as less of a blueprint for the future so much as a contentious relationship counseling session. The report begins with a noble goal: The CMO Council believes …
Advertising Age just published an article of mine, The Case for a Chief Marketing Technologist, in their CMO Strategy section. This is a sneak preview of the session I’ll be presenting at the Pivot conference in a few weeks. The article begins with a refrain that is familiar to readers of this blog: We have entered a Golden Age of marketing technology. There are now thousands of software applications built for nearly every aspect of …
CMO Strategy: Establish a Chief Marketing Technologist Continue Reading »
“Technology is just a tool.” This is a popular refrain in discussions around marketing technology. Marketers invoke it as a way to emphasize the marketing over the technology. And IT invokes it as a way to categorize marketing technology as the same as any other kind of technology. Since marketing and IT are both a little uneasy about the explosion of marketing software, it’s a nice bromide. I agree that technology is just a tool. …
Technology is just a tool… but are you skilled with it? Continue Reading »
When I heard that Chris Shipley was producing a new conference focused on the modern dynamics of brand marketing, I was instantly intrigued. First of all, it’s a terrific topic. While other events have tackled aspects of this — such as a plethora of social media events or shows on state-of-the-art advertising — I believe there has been an unfulfilled need for a more holistic, strategic and integrative view. This is the promise of Pivot, …
5 reasons to be excited about Pivot conference Continue Reading »
As marketers adopt more and more marketing technology in their work, particularly cloud-based applications, with many choices and many different opinions about what software is best for a particular purpose, the question arises: To what degree should marketing applications be centralized or standardized within an organization? This question usually arises from the bastions of the besieged IT department that pictures many different marketers buying many different software packages on their own, all willy-nilly in the …
Should marketing technology be centralized? Continue Reading »
Some people believe that all technology should be centralized in the IT department. They reject the idea that marketing should control its own software — even though modern marketing is now deeply entwined with the technologies it uses. The premise of these naysayers is that only IT can responsibly manage technology, cloud computing or not. Perhaps. But consider this metaphoric tale… Effective immediately, no one outside the Language Department is allowed to write anything, on …
Change is scary. Big, organization-altering, career-shifting change is downright terrifying. While it can be fun to blog about disruptive innovation and creative destruction — commenting as an observer to the end of the world as we know it — actually being caught in the middle of such change is another sensation entirely. Believe me, I have a lot of empathy for those in the maelstrom. Back in the early 90’s, I ran a bulletin board …
I believe marketing must lead its own technology. As detailed in my presentation Rise of the Marketing Technologist, I think marketing departments need marketing technologists on staff, led by a marketing CTO who reports to the CMO. It’s the only prayer marketing has in a world where technology is infused into every medium and message, operating and innovating at Google speed. Predictably, this is not a popular view in the IT department. IT’s self-identity for …
What’s the best way to scale marketing? When marketing grows beyond one person, how do you divide up the work? This is one of the key strategic decisions the CMO makes, as the architecture of the marketing organization shapes its strengths and weaknesses. As my operations professor at MIT often said, “structure dictates behavior.” The most common way of organizing marketing has been a hybrid of three kinds of divide-and-conquer approaches: by product (and overall …
The winds of change are blowing through IT, and it’s not a gentle summer breeze. Earlier this month, Hewlett-Packard announced they were cutting 9,000 IT jobs. They’re consolidating their data centers and making them far more automated, as more advanced software and hardware eliminates the need for so many hands-on system and network administrators. This isn’t a case of HP shutting down a business. They’re still going strong as a provider of IT infrastructure services …
The cloud threatens creative destruction for IT Continue Reading »
Subscribe to our newsletter to receive our latest articles directly to your inbox!
