Marketing Software

The greenfield of marketing software

Yesterday, I had lunch with Dharmesh Shah, co-founder and CTO of Hubspot and a friend of mine from MIT. Since we both run software-as-a-service (SaaS) start-ups in the marketing space, I always enjoy catching up with him because, even though we’re pursuing different product visions, there’s a lot of overlap in the challenges and opportunities we face in the market. One of the observations that struck me in our latest discussion is how different software …

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5 marketing technology truisms

As a shorter and more light-hearted post for the holiday weekend, here are five truisms about technology in the marketing world that I’ve found as good rules of thumb — somewhat tongue-in-cheek, but not entirely: 1. The Great Paradox Software developers are usually bad at creative marketing. Creative marketers are usually bad at software development. Excellent digital marketing requires both. 2. The Shoemaker’s Children? If you’re considering buying online marketing software or services from a …

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Ultra-large-scale marketing operations

A couple of major trends in software development — in particular, open source collaboration and the design of social network/user-generated content platforms — may provide useful insight for the future of marketing management. After all, the increasing number of marketing channels and the increasing granularity of initiatives in them combine to form ultra-large-scale marketing environments that share similar properties to ultra-large-scale (ULS) software systems. It’s not coincidental that many of the leading web sites whose …

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Marketing more human, more computerized

Two powerful and parallel trends are underway in marketing. First, marketing is becoming more human. This is the social media revolution. Blogs, Facebook, Twitter, LinkedIn groups, etc., are thriving with real dialogues, between real people in organizations and real constituents in the market. This pushes marketing as a whole to be more real — customers aren’t abstract models on a whiteboard, but splendidly diverse individuals with emotions, opinions, and microphones. What used to be a …

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In search of computational marketing

Ever since reading that article in The New York Times about Wall Street-like data analysis being applied to Madison Avenue marketing — what I would call computational marketing, as a nod to computational finance — I’ve been searching for more stories about that idea. It turned into a bit of a nomenclature expedition. Computational Marketing A search for “computational marketing” in Google brings back ~1,000 results, with the first page being dominated by a single …

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Madison Avenue + Wall Street = Computational Marketing

This past Sunday in The New York Times, there was an interesting article talking about the elevation of data and number crunching in advertising: Put Ad on Web. Count Clicks. Revise. Written mostly from the perspective of ad agencies, advertising is portrayed as undergoing a seismic shift from Mad Men to a mixed mission with equal parts creatives and finance quants (Mad Money?). “Where the data guys were once an afterthought in a marketing presentation, …

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Marketing automation and Jurassic Park

I recently saw the movie Jurassic Park again. It’s about an island of cloned dinosaurs, intended as a kind of zoo and amusement park, that spirals out of control during a pre-opening inspection. Spiraling out of control is a euphemism for having ravenous pre-historic creatures devouring everyone in sight. (Remind anyone of their last budget meeting?) It made me think of marketing automation. One of the characters is a mathematician who specializes in chaos theory, …

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Pursuing computer science for marketing at Harvard

It never ceases to amaze me how much there is to learn out there. Okay, there’s obviously an infinite amount of stuff to learn. But even if you carve out just the choicest subset of what’s most interesting and relevant to your passions in work and life, there’s still many lifetimes worth of potential learning in front of each of us. Some people may get depressed or bored with that. I actually get turned on. …

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Enterprise marketing management and the vastness of online marketing

Enterprise marketing management (EMM) software is, to a marketer-technologist such as myself, the Holy Grail of 21st century marketing. Like enterprise resource planning (ERP) for operations, its aim is to provide a holistic, integrated view of an organization’s entire marketing universe — an overarching umbrella that enables everyone from the distributed front-line up to the CMO to manage and optimize hundreds or thousands of parallel marketing initiatives across all of the firm’s channels. It’s a …

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Marketing technology in a downturn

Steve Rubel has a positive post titled The Collaboration Economy that encourages marketers to face the current economic downturn as an opportunity to become more efficient, open, and collaborative. Those drivers have the potential to usher in a new generation of marketing technology, especially geared towards optimizing the communication and coordination between agencies and in-house teams. Rubel talks about using wikis, internal blogs, and microblogs — which I agree are a great start — to …

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