Scott Brinker

Martech collaboration between marketing and IT, and the real impediments to martech success

Last month, I declared that the 10-years war between marketing and IT was over. This was in response to Gartner’s CMO Spend Survey 2019-2020 that showed a remarkable reversal in the relationship: IT went from being one of the “top inhibitors” to marketing’s vision and strategy to being a “top supporter.” Actually, IT vaulted into first place as now the very top supporter of marketing. This week, Gartner shared their new Marketing Technology Survey 2019 …

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Martech Management Between Marketing and IT

Two themes for martech stack leaders: collaboration and integration

The following is a guest post by Tony Byrne, founder of Real Story Group and popular speaker and workshop leader at the MarTech conference series. The above graphic is Real Story Group’s Omnichannel Stack Reference Model. Earlier this autumn, Real Story Group convened two-dozen martech/CX stack owners from among our larger subscribers for two days of confidential discussions around what’s working well (and less well) within their enterprises. Although the conversations were private, we were …

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Omnichannel Martech Stack

Your martech stack is probably 2X as big as you think it is

The editorial staff here at chiefmartec.com (looking in the mirror) are rather obsessed with martech stacks. What’s in them? How much is controlled by IT or marketing operations? How do marketers think of them? How many apps in them support self-service users? How big are they? Blissfully recently published their SaaS Trends: IT & Compliance Edition 2019 report, and it was chock full of interesting insights into the current state of tech stacks. Not just …

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Size of Tech Stacks (Estimated vs. Actual)

What do martech and the Portuguese navy have in common?

About a month ago, I received an odd comment on my blog, “Martec’s Law was quoted by the Portuguese navy with respect to asymmetrical warfare. It is definitely a law now.” Huh? That mandated an immediate Google search. Sure enough, Martec’s Law had just appeared in Jane’s Defense Weekly — what AdAge is to marketers, Jane’s is to defense industry professionals — in the article, Portuguese Navy reveals existence of “tech guerrilla” unit. (Ironically under …

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Martec's Law in Jane's Defense Weekly

Why Lyft decided to build their own internal martech platform

A few months ago, I read a fascinating article published by the Lyft Engineering team on Medium, Building Lyft’s Marketing Automation Platform. While we know there are a lot of homegrown martech systems in the wild, it’s rare for them to be described publicly. I’ve referred to them as “dark martech” because of that lack of visibility across the industry. Yet like dark matter, there’s reason to believe that these custom-built apps make up a …

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Lyft's Marketing Automation Platform

A martech milestone: IT leaders embrace the upside of “shadow IT”

There are notable inflection points in the history of martech where you simply have to pause and say, “Wow, the world sure has changed.” Crossing more than 1,000 solutions on the marketing technology landscape in 2014 was one. Digital ad spend surpassing traditional ad spend earlier this year was another. And now here’s a big one: “shadow IT” is going from bad to good — even in the eyes of IT. Shadow IT is coming …

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Benefits of Shadow IT

The 10-years war between marketing and IT is over

I was reading Gartner’s latest CMO Spend Survey 2019-2020 — spoiler alert: average marketing budgets have fallen to 10.5% of company revenue and the percentage of the marketing budget dedicated to martech slipped from 29% to 26% — when something truly remarkable popped out at me. On page 20, Gartner included the chart at the top of this post, listing CMOs top supporters and top inhibitors. The IT Organization was the top of the top …

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Marketing and IT Make Peace

Martech is now a $121.5 billion market worldwide

Martech: 2020 and Beyond, a new report collaboratively produced by BDO, WARC, and the University of Bristol, estimates that the worldwide spend on marketing technology is $121.5 billion. Their report focuses on martech spending in North America and the UK, where they’ve sized the market as growing from $34.3 billion in 2017 up to $65.9 billion here in 2019. The $121.5 global estimate is an extrapolation given the spend in those two markets — which …

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Martech Budgets (US and UK)

Your martech community needs you: opportunities to speak at MarTech

This is my bi-annual call for leaders, practitioners, and pioneers across the marketing technology and operations community to send in proposals to present at the MarTech conference. Our next event will be in San Jose, April 15-17, and we’re accepting speaker nominations through November 8. The best way to truly master something is to teach it to someone else. Sharing your insights and experience in marketing technology and operations for the benefit of your peers …

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Speak at MarTech

The (near) future of marketing is decentralized

In Gartner’s most recent Marketing Organizational Survey for 2019 — how marketing leaders structure their teams today and how they expect them to change over the next several years — a remarkable finding popped out to me: 20% of respondents reported that they run some form of decentralized marketing organization today. By the end of 2022, however, a majority — 51% — expect they will have a decentralized structure in place. A 31 point jump …

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Decentralized Marketing Organizations

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