Marketing Software

I’ve said many times that change is at the heart of modern marketing operations. It is at the very center of the “4 forces” diagram of The New Rules of Marketing Technology & Operations because it’s the dominant variable of our profession. And what’s the most common and concrete change in martech? Why changing martech applications, of course. This well-known yet not well-quantified phenomenon was the motivation for Chris Elwell and Jennifer Cannon of MarTech …

83% of marketers rip-and-replace a martech app each year — here’s why Continue Reading »

UPDATE: Due to the coronavirus pandemic, we have postponed The Stackies Awards Ceremony until October 6, when we’ll do a virtual event. As a result, we are extending the deadline for entries through September 18, 2020. We will also double the number of awards given — from five to ten — to provide one set of awards to those who submitted by the original deadline and a second set for those who submit by the …

Enter The Stackie Awards 2020: Share your marketing stack with the martech community Continue Reading »

The following is a guest post by Tony Byrne, founder of Real Story Group and popular speaker and workshop leader at the MarTech conference series. The above graphic is Real Story Group’s Omnichannel Stack Reference Model. Earlier this autumn, Real Story Group convened two-dozen martech/CX stack owners from among our larger subscribers for two days of confidential discussions around what’s working well (and less well) within their enterprises. Although the conversations were private, we were …

Two themes for martech stack leaders: collaboration and integration Continue Reading »

The editorial staff here at chiefmartec.com (looking in the mirror) are rather obsessed with martech stacks. What’s in them? How much is controlled by IT or marketing operations? How do marketers think of them? How many apps in them support self-service users? How big are they? Blissfully recently published their SaaS Trends: IT & Compliance Edition 2019 report, and it was chock full of interesting insights into the current state of tech stacks. Not just …

Your martech stack is probably 2X as big as you think it is Continue Reading »

A few months ago, I read a fascinating article published by the Lyft Engineering team on Medium, Building Lyft’s Marketing Automation Platform. While we know there are a lot of homegrown martech systems in the wild, it’s rare for them to be described publicly. I’ve referred to them as “dark martech” because of that lack of visibility across the industry. Yet like dark matter, there’s reason to believe that these custom-built apps make up a …

Why Lyft decided to build their own internal martech platform Continue Reading »

Martech: 2020 and Beyond, a new report collaboratively produced by BDO, WARC, and the University of Bristol, estimates that the worldwide spend on marketing technology is $121.5 billion. Their report focuses on martech spending in North America and the UK, where they’ve sized the market as growing from $34.3 billion in 2017 up to $65.9 billion here in 2019. The $121.5 global estimate is an extrapolation given the spend in those two markets — which …

Martech is now a $121.5 billion market worldwide Continue Reading »

Boy, did I kick a hornet’s nest. A couple of weeks ago, I shared an article from MIT Sloan Management Review, Implement First, Ask Questions Later (or Not at All) by Stephen J. Andriole. A quick summary: As a result of easy-to-acquire SaaS tools and pressure to harness the relatively unknown possibilities of emerging technologies before competitors do, companies are increasingly bypassing the heavyweight “requirements gathering” processes of classic enterprise IT and, instead, more quickly …

Of dinosaurs and meteors: 2 different (and contentious) models of technology adoption Continue Reading »

Thousands and thousands of entrepreneurial vendors. A few giants that have consolidated portfolios of dozens of their own “best-of-breed” options, so a buyer could theoretically get everything they need from one source. A dizzying array of choices for buyers. Yet choices that many become quite passionate about. They enjoy discovering new ones that are special to them and enthusiastically telling their peers about them. A massive landscape graphic that maps it out from a blogger …

If the martech landscape is driving you to drink, maybe this will help Continue Reading »

Disclosure: This is one of those rare articles on this blog that’s entangled with my work as VP Platform Ecosystem at HubSpot. While it’s not specific to HubSpot — this is an issue and a framework that I believe are broadly applicable across all SaaS platforms — I want to be transparent that I do have a stake in how these dynamics play out in our industry. According to a recent study by the market …

Not all integrations are created equal: 4 layers of app integrations with SaaS platforms Continue Reading »

UPDATE: The 2020 Marketing Technology Landscape is now available. As Bill Murray would have said in Groundhog Day, “Well, it’s martech landscape day… again.” It has become an annual tradition at our spring MarTech conference to release an updated version of maybe the most infamous slide in marketing: the marketing technology landscape. We’re keeping that custom alive this year again. What a crazy graphic! We nicknamed it the “Martech 5000” a couple of years ago. …

Marketing Technology Landscape Supergraphic (2019): Martech 5000 (actually 7,040) Continue Reading »